Common problems

Quick answers to the questions we expect most.

I see a banner saying the account is read-only or locked

A payment is missing or the trial or plan has ended. Ask an Administrator to open Settings, then Billing and plan, and pay (the banner has a link). Full access returns straight away.

I cannot see a menu item

Each person sees only the areas their department and permissions allow. Ask an Administrator to change your access in Users.

I cannot add another person

Your plan’s seats are all used. Deactivate someone who has left, or move to a bigger plan.

My invitation link does not work

Invitation links work once and expire after 7 days. Ask an Administrator to send you a new one.

The Tally figures look old

They show the last time Tally was read. Check that Tally and the connector are running on the computer that holds your Tally data.

Something else

Use the Contact page and tell us what you were doing and what you saw.

Did this not answer your question? Contact us.