Refund and Cancellation Policy
Version 2026-10-20-draft1 · Last updated 20 October 2026
This is a draft. It has not yet been reviewed by a lawyer and will change before launch. Items in [square brackets] are still to be filled in.
How to cancel, what happens to your access, and when we refund.
1. Free trial
The 14-day free trial costs nothing. You authorise automatic payment at the start so that billing can begin when the trial ends; no money is taken during the trial. If you do not want to be charged, cancel before the trial ends. If you do not pay when the trial ends, the account becomes read-only and is locked 14 days later (see the Terms, section 5). We do not delete your data for this.
2. Cancelling
- You can cancel at any time from the billing page, or by writing to us.
- When you cancel, no further payments are taken. You keep full access until the end of the period you have already paid for.
- After that period the account is read-only, and it is locked 14 days later. You can come back at any time by paying; your data is still there.
3. Refunds
[DRAFT FOR THE OWNER TO CONFIRM: the rules below are a proposal and must be approved before launch.]
| Case | Refund |
|---|---|
| We charged you twice, or charged the wrong amount | Refunded in full |
| You were charged because of a fault on our side, for a period in which you could not use the service | Refunded for the affected period, or credited to your next bill if you prefer |
| You cancel part-way through a paid month | No refund for the month already started; you keep access until it ends |
| You cancel part-way through a paid year | [PROPOSED: no refund for the year already started, except as the law requires. Owner to confirm.] |
| Days in which the account was read-only or locked because of a late payment | Not credited and not refunded |
4. How refunds are paid
Approved refunds go back to the original payment method through Razorpay. Banks usually take 5 to 10 working days to show them.
To ask for a refund, email us with your company name and the date and amount of the charge.
5. Invoices and tax
We are not registered for GST, so our invoices do not include GST. If that changes we will say so, and invoices will then show tax as the law requires.
6. Contact
| Company | FactoryPulse AI ([LEGAL ENTITY NAME: to be added]) |
| [SUPPORT EMAIL: to be added] |